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Contact

‎+55 21 99805-3759

info@rio-tickets.com

BUY 8 TICKETS OR MORE TO THE SAMBODROMO AND GET YOUR TICKETS DELIVERED TO YOUR HOTEL FOR FREE

FAQ

1. When is Carnival?

Carnival in Brazil happens every year and is celebrated for five days, happening 40 days before Easter. It starts on Friday and ends on the Tuesday preceding Ash Wednesday. Like Easter, the exact date of Carnaval changes every year.

 In 2020, Carnival will begin on Friday, February 21st, and end on Tuesday, February 25th.

In 2021, Carnival will begin on Friday, February 12st, and end on Tuesday, February 16th.

2. How do the Parades work?

For a detailed description of how the Parades and the judging criteria of the Samba Schools work, you can check our page about the Samba Schools.

 

3. How and when should I book my tickets?

Sales for the parades always begin in May of the previous year. It is always good to book as early as possible, to ensure the best prices and promotions.

4. I heard that I can parade with the schools. How can I do that?

It's possible to buy a costume from one of the Samba Schools and parade alongside the passistas and drums' section. Rio Tickets helps to intermediate this purchase with the schools. Check out more by clicking here. (Link to the page How to Participate in the Rio Carnival)

5. Can I parade for a school and watch from the grandstand on the same day?

Yes, but we do not recommend it. Aside from the fact that you would need two separate tickets (the costume and a ticket for the Sambadrome), those who parade must be at least three hours in advance at the place and therefore would miss seeing most of other schools.

6. Does Rio Tickets offer discounts for groups?

No. We always offer the best ticket value for all our customers. Large groups can access other exclusive offers such as: private transportation, carnival accessories and shipping fees for tickets.

7. I already made my purchase. When will I receive my tickets?

When purchasing through Rio Tickets, you will receive a receipt per email with your reservation number. Save this email, it will be necessary as proof in order to claim your real tickets when you arrive in Rio. 

When in Rio, come to our Carnival Center located at the Arena Copacabana Hotel to pick up the tickets in person or, if you prefer, we can have them delivered to your hotel at an additional cost.

8. How do I know my reservation is made?

You will receive an email from us. If you do not receive an email after 24 hours from the time of purchase, please contact us through our contact page.

9. Can I cancel my reservation, make changes or request a refund?

Tickets and VIP Lounges can be canceled or postponed/altered until September 30, subject to a 10% cancellation fee. To cancel a reservation, please contact one of our specialists directly.

As of October 1st no tickets or VIP Lounge tickets can be refunded or canceled, and will be subject to a cancellation fee.

Requests must be made under the same name as stated in your documents. If the name of the buyer needs to be changed, simply send us an email with the new name and your order confirmation.

To change your email, simply send us a copy of your passport and the order confirmation.

10. How can I pick up my tickets? What documents do I need to bring?

After arriving in Rio, head to our visitor center at Arena Copacabana Hotel, where you can receive all the necessary information about the Rio Carnival. To pick up the tickets, simply present the receipt we sent you by email, along with a copy of your ID or passport.

Please note that the tickets can only be collected with the document of the same name that appears on the reservation. 

If you prefer, we also offer delivery service to your hotel. Learn more by clicking here.

11. Where should I stay?

 The South zone is the most popular area to stay and the most recommended. The neighborhoods of Copacabana, Ipanema and Leblon are the best, safest and most expensive. Lapa, Flamengo and Botafogo are usually cheaper and also have good access to all tourist activities.

 For our customers we offer special discounts in the Arena network in the Zona Sul. Just access arenahotel.com.br and enter the code BRAZILAO to see the exclusive rates.

12. What are the best places to seat in the Sambadrome?

For a detailed list of all the sections in the Sambadrome, including tips on how to get there and where to sit, check out our page about the Sambadrome.

13. What is the biggest day of the Parade? 

The biggest parades are those of the Special Group, which take place on Sunday and Monday. The parade of the winning schools from both groups takes place on Saturday night.

 14. How to get to the Sambadrome?

    • For the odd-numbered sectors, the best ways to access the Sambadrome are by taxi or subway (Estação Central/Central Station).
    • For the even-numbered sectors, it is recommended to take the subway to the Praça Onze station.
    • It's not recommended to go by car because there's no parking in the area.
    • Municipal buses are also not recommended because they are not safe on carnival nights.
    • Shuttle Transfers are also available from a list of the best hotels in Copacabana, Ipanema, Leblon, Botafogo, Barra da Tijuca e Centro. Reserve your shuttle now and save yourself the hassle on the night of the party! Learn more by clicking here.

 

 15. Can I bring children?

Yes! The experience of the parades is totally kid-friendly and many parents have fun taking their little ones. The minimum age to enter the Sambadrome is 5.

 

 16. Are there any areas for people with special needs?

The two areas dedicated to people with physical disabilities are located after Sector 13 (300 seats with companion seat) and Sector 10 (12 seats with acompanion seat). In the bleachers of sectors 2, 4, 6 and 8 there are also reserved places for up to 8 wheelchairs per sector.

 

 17. What activities does Rio offer during the day?

In addition to several beaches, museums and architectural beauties, Rio is also home to more than 500 street parties, which happen through the streets of the city during Carnival.

 Also in the spirit of Carnival, we recommend a visit to the Samba City. Founded in 2006, the complex offers various activities related to the biggest Samba Schools in Rio de Janeiro. Learn more by clicking here.

 

 18. How about at night?

The Rio Carnival also offers many parties and balls with international DJs and coveted tickets. Check out a list of our recommendations on the Private Parties page.  

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19. I bought the Folia tropical VIP Lounge, where and when is the pickup?

The transport round trip to the Sambodromo is made through van or microbuses with all the credentials and air condicioning. 

To go to Sambodromo: 

Zona Sul: Monte Líbano (Lagoa):

Saturday: 20h/21h/22h/23h/00h

Sunday, Monday and Saturday's Winners Parade: 19h30, 20h30, 21h30, 22h30, 23h30, 00h.

Barra da Tijuca: Windsor Oceânico (Posto 3)

Saturday: 19h30, 20h30, 21h30, 22h30, 23h30.

Sunday, Monday and Saturday's Winners Parade: 18h45, 19h45, 20h45, 21h45, 22h45, 23h45

 

20. I can't find an answer to my question on the FAQ. How can I get in touch?

You can contact our team through our Contact page.

21. Important information about Rio-Tickets

You can contact us through our Contact page.

If you want to know more about our work click here

 

 

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Transfer To/From the Show Costs $72.00 USD per customer.
How many persons?

Join us for a safe and comfortable way to the show with various pick up point through out the city, and several Returns from the Sambodromo during and after the show.

Important informations and Conditions:

      1. Prices are per person for the round trip. From your pick-up point to the Sambadrome and back to the pick up point.
      2. In order for us to provide the best service, reservations for the Regular Shuttle can only be accepted up to 1 month in advance.
      3. This service is not private – in order to reserve a private transfer please contact us. Remember that small cars cannot access the Sambadrome, only 15-Seat vas or bigger.
      4. Cancellations can be done up to 14 days prior to Carnaval.
      5. Pick up point – the shuttles have pick up points in all main hotels in Copacabana, Ipanema, Leblon, Barra da Tijuca, Botafogo and Centro. When reserving the transfer shuttles remember to let us know where are you staying so we can assign you to the closest pick up point possible.
      6. Six different slots will be provided for the shuttle transfer back: each one will be 15 minutes after the end of each Samba Schools Show, from the first to the last. The representative will be waiting  at the meeting point with Red flag and direct you to the bus.
      7. It’s very important to mention which sector you have tickets for, as both sections (odd and even numbers) need different shuttles that go on different routes. Rio-Tickets is not responsible for any delay, misunderstanding, and time lost due to writing the wrong sector at the time of reservation.
      8. For those who purchased a VIP Lounge ticket the shuttle service is included.
      9. The shuttle transfer towards the show will pass by the pick up points only once. It is the clients' responsibility to not be late. Rio-Tickets is not held accountable if the client is late and no refund is possible in that case.
      10. The drop off point and pick up point will be the same. Both the odd and even-numbered sectors will be notified upon arrival where they should head to meet a staff representative when wanting to return.
      11. Please be aware – The stadium area is very hard to access during Carnaval, and the traffic jam can cause delays. Rio-Tickets is not responsible for delays occurring because of traffic. We always advise before purchasing the shuttle service to consider using the Metro, which is sometimes less comfortable, but usually a bit faster.  

For those who want a worry-free trip to enjoy Rio's carnival, we have the option of delivering the tickets straight to your hotel. That will save you the trip to come pick them up at our Visitor's Center. 

To hire the delivery service, simply add it to your cart at the time of purchase of the tickets and one of our staff members will deliver it to you.

Information and Conditions:

  1. Price is per reservation for one address.
  2. Cancelation is possible up to 30 days prior to the show.
  3. Delivery must be made in person, at your hotel or apartment.
  4. Depending on the hotel policy, we are able to deliver it to the receptionist. You would need to give us an authorization per email with your reservation number and a copy of your passport.
  5. The delivery service is an exclusive service for clients of Rio-Tickets. It's not possible to hire this service for tickets bought through means other than Rio-Tickets.
  6. If purchasing the service at a later time or separately from the purchase of the tickets, please inform us of your booking number.
  7. If you're still unsure about your accommodation in Rio, you can always change the delivery address at a later date by sending us an email with your reservation number.