Terms, Conditions and Refund Policy
By continuing with your purchase you are agree to the cancellation / refund policy as detailed below:
1. Each tickets includes in the fare: Guided trips to the Sambadrome from our hospitality center. In order to the benefit you will need to arrive to the meeting point at the schedule time.
2. Grandstand tickets, Allocated Chairs tickets, and VIP Lounge tickets are issued as digital tickets. After completing your purchase, you will receive a confirmation email with your ticket voucher. Your official digital Carnival tickets will be sent to you prior to the event, along with all relevant instructions.
Please note that during Carnival week, our Hospitality Ticket Center will be available for assistance if needed.Refusal to receive digital or physical tickets will not constitute grounds for a refund.
Front Box tickets are physical tickets and will be delivered to the customer’s agreed address in Rio de Janeiro only.
3. The opening hours of our support team during the Carnival is from 10am to 22pm
4. Grandstand tickets and Front box tickets can be canceled or postponed/altered until August 31th 2026 with a 10% service fee. As of September 1st 2026, Grandstand tickets and Front box tickets can not be refunded or canceled, and will be subject to a full cancellation fee. To cancel a reservation, please contact us via email at: info@rio-tickets.com
5. For those who have opted to purchase the Refund Protection, by agreeing to the General Terms and Conditions of this website, you acknowledge that you have read, understood, and agreed to the Refund Protection Terms and Conditions. The Refund Protection terms apply only to customers who have selected this option at the time of ticket purchase.
6. Customers who have purchased VIP lounge tickets will receive vouchers by email after purchase, along with information on where to pick up tickets (VIP Lounges includes T-shirts of their choice). Pickup of tickets and T-shirt must be made by customers prior to the beginning of the parade at the hours and location published by the specific VIP lounge they have purchased, and the info that were sent to the customer.
7. Front Box tickets refer to the line of where you purchase. when selecting Raws C-D, you can get tickets to raws C or D, when selecting Raws A-B, you can get tickets to raws A or B.
8. In some cases we keep our right to give a different tickets than purchase, we will offer the same category, or upgrade of the category. In case of the client refuse we will provide a full refund.
9. VIP lounges (Camarotes) require the use of the identification shirt and/or wristband that will be delivered by them when exchanging vouchers for VIP lounge tickets.
10. VIP Lounges tickets cannot be canceled or refunded once purchase is done.
11. In case that the show will be postponed due to Covid-19 regulations, we will provide you with alternative ticket to the new dates. Refund won't be possible.
12. Changes of names is possible - Requests must be made under the same name as stated in your reservation. If the name of the buyer needs to be changed, simply send us an email with the new name and your order confirmation.
To change your email, simply send us a copy of your passport and the order confirmation, no Longer than 3 days prior to the show.
13. Transfers - Cancellations can be made up to 30 days prior to Carnaval.
14. Our Rio Carnival tickets are non-nominal, meaning once they are in your possession, whether delivered or picked up, they become solely your responsibility. We do not provide replacements for tickets lost, stolen, damaged, or misplaced, and please be aware that refunds will not be issued under any of these circumstances.
15. The organizers committee of Rio Carnival Samba School may decide of specific restriction in order to attend the carnival parades. Restrictions such as: Passport Covid in order to enter the stadium, or even showing negative test or any other restriction. failing to do so won't be a reason for a refund.
16. By juvenile law in Brazil, children under the age of six years old are not permitted to enter the Sambadrome. Please be aware that it will not be possible to exchange / cancel tickets for this reason and that Rio-Tickets won't accept complain regarding tickets that were purchased to children under the age of 6 years old.
